Privacy Policy and Terms for Online Therapies Service

Last Updated 8th January 2025

1. Introduction

Welcome to Online Therapies Service (“we,” “us,” “our”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with Australian law, specifically the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to safeguarding your privacy while providing secure and confidential psychological services online. By using our website and services, you agree to the terms of this Privacy Policy.

2. Information Collection and Use

We collect and use personal information only as needed to provide our psychological services and ensure the best experience for you. This includes but is not limited to:

Personal Identification Information: Name, email address, phone number, and other identifying information necessary for setting up and managing your account or appointments.
Health Information: Sensitive information related to your mental health, collected only with your consent, and used strictly for therapeutic purposes.
Payment Information: Information needed for payment processing. We use third-party payment processors who comply with applicable data protection regulations.
Website Use Data: When you visit our website, we may collect data through cookies or similar tracking technologies, such as your IP address, browser type, and pages accessed. This data is used to enhance website functionality, improve user experience, and analyze site usage trends.

3. Cookies Policy

Our website uses cookies to personalize your experience and gather information on website usage. Cookies are small data files stored on your device by your web browser. You may choose to disable cookies through your browser settings, but please note that this may impact certain features of our website.

We use cookies to:

Ensure proper website functionality
Improve user experience by remembering preferences
Analyze website traffic and performance

4. Consent and Use of Information

By providing us with personal information, you consent to our collection, use, and disclosure of this information in accordance with this Privacy Policy and applicable law. We use your information to:

Provide, manage, and improve our psychological services
Communicate with you regarding appointments, therapy plans, and service updates
Comply with legal and regulatory requirements

5. Data Security and Protection

We are committed to protecting your information. All personal data is stored securely and accessed only by authorized personnel. We employ physical, technical, and administrative safeguards to protect against unauthorized access, misuse, or disclosure of your information. However, please be aware that no data transmission over the internet can be guaranteed as 100% secure.

6. Disclosure of Information

We do not share or sell your personal information to third parties, except as required by law or with your explicit consent. Situations where we may disclose your information include:

When required by law, such as in response to a subpoena or legal request
To protect the rights, property, or safety of Online Therapies Service, our clients, or the public
With your consent, for example, if you request us to share information with another health provider

7. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you. You may also request corrections if you believe the information we hold is inaccurate, incomplete, or outdated. To request access or correction, please contact us using the details provided below.

8. Copyright Notice

All content on this website, including but not limited to text, images, logos, graphics, and design, is the property of Online Therapies Service and is protected by Australian copyright laws. Unauthorized use, reproduction, or distribution of any content from this website is prohibited and may result in legal action.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. We will notify you of significant changes by posting the updated policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Online Therapies Service
Email: info@onlinetherapies.com.au
Phone: 1300 187 445

Additional Sections for a Privacy Policy

Confidentiality of Health Information
- Clearly outline how health information is kept confidential and protected under the Privacy Act 1988 and other relevant health information laws.
- Specify any additional measures taken to protect sensitive information (e.g., encrypted storage, secure communications).
Telehealth-Specific Privacy Practices
- If offering telehealth services, include a section explaining the specific privacy practices for telehealth (e.g., video conferencing security, platform compliance with privacy laws).
Data Retention and Disposal
- Detail how long personal and health information is retained (e.g., for as long as is necessary to fulfill therapy obligations or comply with legal requirements).
- Outline your policies for securely disposing of personal information once it is no longer needed.
Third-Party Service Providers
- Explain if and how third-party service providers are used (e.g., for payment processing, data storage) and describe the data protection measures they adhere to.
Client Rights to Withdraw Consent
- Include a statement on clients’ rights to withdraw consent for data collection and storage, including any implications this might have on the services provided.
Cross-Border Data Transfers
- If you or your service providers store data outside of Australia, mention that this data may be subject to different privacy regulations and what protections are in place to ensure compliance.
Cookies and Tracking for Marketing
- If you use cookies for marketing or retargeting, specify how this data will be used and provide options for users to opt out of such tracking.
Data Breach Policy
- Outline your procedures in the event of a data breach, including steps taken to notify affected individuals and mitigate harm.

Telehealth Privacy and Security

Our telehealth services are conducted via secure, encrypted platforms to ensure your privacy and confidentiality. While we strive to provide a secure experience, please understand that no online system can guarantee absolute security. By using telehealth services, you acknowledge and accept these risks.

Data Retention and Disposal

We retain your personal information only for as long as is necessary to fulfill our services or comply with legal obligations. Health records are typically kept for a minimum of seven years in compliance with Australian law. When no longer needed, data will be securely destroyed or de-identified according to industry standards.

Client Rights and Withdrawal of Consent

You have the right to withdraw consent for the use of your personal information. Please note, however, that this may limit the services we can provide. To discuss withdrawing consent, please contact us at [Contact Information].

Cross-Border Data Transfers

Some data may be stored or processed outside of Australia by third-party service providers. We ensure these providers comply with Australian privacy standards or equivalent safeguards for protecting your data.

Additional Sections for Terms of Use

Scope of Service
- Online Therapies Service does not provide emergency mental health services.
User Eligibility
- Only individuals over 18 or minors with guardian consent.
Health and Crisis Disclaimer
- online psychological services are not suitable for individuals experiencing severe mental health crises and provide contact information for emergency services in your state or call 000
Client Responsibilities
- It is the client’s responsibility, such as providing accurate information, attending scheduled sessions, and ensuring a secure internet connection during telehealth sessions.
Limitation of Liability
- Clarify any limitations on your liability for issues such as disruptions to service, delays, or potential technical issues with telehealth platforms.
Intellectual Property Rights
- Provide a section on intellectual property, outlining ownership of content on the website, including educational materials or blog articles, and prohibiting unauthorized use.
Termination of Services
- Outline the circumstances under which you may terminate services (e.g., for non-payment, abusive behavior, or breaching terms), and any rights to data after termination.
Governing Law
- State that the Terms of Use and Privacy Policy are governed by Australian law, specifying the jurisdiction (e.g., Victoria, New South Wales).
Dispute Resolution
- Include a clause on how disputes will be handled, such as mediation or arbitration before resorting to legal action.
Consent to Electronic Communication
- Explain that by using the service, clients consent to receiving electronic communication, including emails and notifications.
Updates to Terms and Privacy Policy
- Clearly indicate that the Terms and Privacy Policy are subject to change and how clients will be notified of any updates.

TERMS

Online Therapies Service Pty Ltd

These Terms of Use govern your use of Online Therapies Service Pty Ltd’s (“Online Therapies Service”) platform and the telehealth services provided through our website, applications, and other online platforms.

Definitions

Agreement: Refers to the user’s acceptance of these Terms and Conditions.
Client: Refers to any individual seeking, requesting, or using the services provided by Online Therapies Service, including its contractors, owners, directors, and employees.
Appointments: Scheduled sessions or meetings with service providers via the Online Therapies Service platform.
Online Therapies Platform: Refers to any digital platform, including websites and applications, where the services are provided (e.g., onlinetherapies.com.au).
Service Providers: Qualified medical and mental health professionals, such as psychologists, counselors, general practitioners, and psychiatrists, who deliver services through video calls, phone, or the website.
Telehealth Services: The services delivered via video, phone, or the Online Therapies Platform.
Gap Payment: Refers to the out-of-pocket cost beyond what Medicare or private health insurance covers, which is non-refundable.
Third-Party Consent: Permission granted by clients for the involvement of third parties in the provision of services.

1. Acceptance of Terms

These Terms and Conditions (the “Agreement”) outline the rules governing your access to and use of our telehealth services. By using our services through any website or application, you agree to be bound by these Terms. Please read them carefully, as accessing or using our platform constitutes acceptance. If you do not agree, you must discontinue your use of the services.

2. Telehealth Services and Provider Standards

Our platform connects clients with accredited and certified Service Providers, who are licensed professionals meeting all necessary qualifications in their respective fields. Providers on our platform are independent contractors and not employees, agents, or representatives of Online Therapies Service. Our role is to provide the platform and facilitate the connection with Service Providers; the responsibility for the care provided rests with the professionals themselves.

While we aim to provide high-quality care, these online services may not be suitable for all individuals or replace in-person treatment. In emergencies, please call 000 immediately.

3. Service Fees and Billing

Service fees are set and may be adjusted periodically to reflect costs associated with platform maintenance and operations. All fees are displayed in Australian Dollars (AUD). Payments are processed based on billing information provided at registration, and payment is due on the day of service.

4. Discounts and Late Fees

Discounts may be issued at the discretion of Online Therapies Service for specific uses only, and clients agree not to transfer or share discount codes. Any fees for late payments or cancellations will be managed per the Cancellation/Late Payment Policy.

5. Refunds

Cancelled appointments are subject to our Cancellation/Late Payment Policy. In cases where service quality is not met, clients may submit feedback. Refunds, if issued, are at the sole discretion of Online Therapies Service.

6. Government Rebates

If you qualify for government rebates (e.g., Medicare), you may submit claims directly to Medicare after receiving an invoice. The responsibility for ensuring eligibility and claim success rests with the client, and we make no guarantees regarding rebates.

7. Privacy and Security

Our Privacy Policy, available on this website, is integral to these Terms, ensuring that your personal information is handled per Australian privacy regulations.

8. Third-Party Content

Our website may link to or contain content from third parties. We are not responsible for any third-party content, and your interactions with such content are at your own risk.

9. Limitation of Liability

Online Therapies Service is not liable for any damages arising from services received, including but not limited to advice, recommendations, or outcomes. Use of the platform is at the client’s risk, and we disclaim all implied warranties.

10. Intellectual Property and Copyright

All content provided by Online Therapies Service is protected by copyright. Unauthorized reproduction is prohibited, and permission must be obtained for use beyond that allowed under the Copyright Act 1968 (Cth).

11. Account Responsibilities

Clients are responsible for maintaining the security of their account and ensuring all information is accurate and up to date. Unauthorized account use must be reported immediately, and users agree to be liable for activities conducted through their account.

12. Platform Changes and Interruptions

Online Therapies Service reserves the right to modify, suspend, or discontinue the platform or services with or without notice.

13. Notifications

We may provide notices regarding this Agreement via email, text, or in-platform notifications. Notices will be considered received on the date they are sent.

14. Jurisdiction and Legal Framework

This Agreement is governed by Australian law, and any disputes will be resolved in Australian courts. We may update these Terms, and continued use of the platform constitutes acceptance of changes.

Online Therapies Service Ltd: Terms of Service –

Cancellation Policy

Purpose

Our Cancellation and Late Attendance policy is designed to ensure fair and equal access to our services for all clients. When an appointment is missed without adequate notice, it prevents others from using that available time slot. We understand that unforeseen events can sometimes arise, and in such cases, we strive to respond quickly and fairly, provided you notify us as soon as possible.

Policy Guidelines

Cancellation by Online Therapies Service Pty Ltd
- Online Therapies Service Pty Ltd reserves the right to cancel or reschedule sessions, change locations, or assign different Service Providers as needed.
  - Unavailability or Unforeseen Circumstances: In the event we need to cancel due to unforeseen circumstances, a full refund will be offered if alternative dates are unsuitable. Refunds will be processed within 30 days via cheque or EFT.
  - Payment Issues: If a client’s payment method fails, upcoming sessions will be canceled, and new bookings will be suspended until payment is resolved.
Cancellation by Client
- Clients may cancel a confirmed appointment under the following terms:
  - Written Cancellation Requests: All late cancellations requiring refunds must be submitted in writing.
  - Approved Cancellations: Refunds for approved cancellations follow these guidelines:
    - 48+ Hours Prior: No cancellation fee.
    - 24-48 Hours Prior: 50% of the full session cost.
    - Less Than 24 Hours Prior: 75% of the full session cost.
  - No-Show: If a client does not attend a booked appointment without prior notice, the full session fee will be charged with no refund or transfer.
  - Medicare Rebate: Cancellation fees are not eligible for Medicare rebates.
Late Arrivals
- Reminders: Clients will receive text and/or email reminders before their appointments.
- Late Arrival Protocol: If a client arrives late, the Service Provider will wait up to ten (10) minutes before considering the session forfeited, in which case the no-show policy will apply.
- Session Time Adjustment: If a client arrives within the initial 10-minute window, the appointment will be shortened accordingly. Extending beyond this window is at the Service Provider’s discretion.

Clients agree to indemnify Online Therapies Service Pty Ltd and its Service Providers from any claims, losses, or objections related to cancellations under these Terms and Conditions.

Online Therapies Service – Terms of Service: Workers Compensation Terms

1. Acceptance of Terms

1.1 By issuing the Purchase Order to Online Therapies Service, the Customer agrees to these Terms & Conditions.

1.2 These Terms & Conditions constitute the entire agreement between Online Therapies Service and the Customer.

1.3 The Contract between the Customer and Online Therapies Service includes the following, in descending order of priority for any conflicts:

(a) the Particulars;
(b) these Terms and Conditions;
(c) any terms outlined in Online Therapies Service invoices;
(d) the Purchase Order and any document that both Parties expressly agree in writing to include in this Contract.

1.4 The Customer engages Online Therapies Service to facilitate the Services provided by the Service Providers according to these Terms and Conditions.

2. Performance of the Services

2.1 Online Therapies Service will begin providing Services as per these Terms & Conditions.

2.2 The availability of Services is contingent upon the availability of Service Providers.

2.3 Online Therapies Service will use reasonable efforts to:

(a) deliver Services with due care, skill, judgment, and diligence;
(b) comply with all relevant laws and authority requirements;
(c) coordinate effectively with the authorities;
(d) provide suitably qualified, skilled, and experienced Service Providers.

2.4 When performing the Services, Online Therapies Service will:

(a) work efficiently and cooperatively with the Customer and their Personnel;
(b) endeavor to manage delays of any kind;
(c) provide periodic records of completed work in a format acceptable to the Customer.

3. Customer’s Obligations

3.1 The Customer agrees to pay Online Therapies Service the Fees according to clause 7.

3.2 The Customer must indemnify Online Therapies Service for any consequences arising from non-compliance with clause 3.1.

4. Online Therapies Service Representative

4.1 Online Therapies Service will appoint an employee or officer as its Representative to oversee Services, with responsibilities including:

(a) providing reports, information, and addressing queries from the Customer;
(b) attending relevant meetings;
(c) representing Online Therapies Service in matters related to this Contract;
(d) responding promptly to Customer or Authority requests and communications.

4.2 Online Therapies Service is responsible for all actions and decisions made by its Representative under this Contract.

4.3 Any directions from the Customer regarding the Contract or Service performance must be directed to the Online Therapies Service Representative.

5. Customer’s Representative

5.1 The Customer must appoint a Representative to oversee Services with duties including:

(a) providing reports and addressing queries from Online Therapies Service;
(b) attending relevant meetings;
(c) representing the Customer in matters related to this Contract;
(d) being available to respond to Online Therapies Service and any relevant Authorities.

5.2 The Customer is responsible for all actions and decisions made by their Representative under this Contract.

5.3 Unless otherwise specified in the Contract, any consent or approval required by Online Therapies Service may be obtained from the Customer’s Representative.

6. Variations

6.1 Subject to clause 6.2, the Customer may request variations to the Services by notifying Online Therapies Service.

6.2 Online Therapies Service will, within a reasonable time, confirm acceptance of any requested variations. Variations are binding only if Online Therapies Service consents in writing.

6.3 Online Therapies Service may propose an increase in Fees due to:

(a) agreed variations requested by the Customer;
(b) non-compliance by the Customer with their obligations in clause 3;
(c) applicable changes to Fees as outlined in clause 7;
(d) any other rates specified in the Particulars.

6.4 Online Therapies Service will provide a reasonable estimate of any Fee adjustments resulting from Contract variations.

6.5 If no agreement on Fee adjustments is reached within 7 days after a variation takes effect, Online Therapies Service may determine a fair valuation for the variation.

7. Fees & Invoicing

7.1 The Customer agrees to pay Online Therapies Service the Fees per the Schedule of Rates and this clause.

7.2 Online Therapies Service will invoice the Customer at specified intervals or, if unspecified, at month’s end.

7.3 The Customer has 7 days to identify any errors or omissions in an invoice; otherwise, the invoice is deemed accepted.

7.4 The Customer must pay the invoice amount within 14 days.

7.5 If disputing amounts, the Customer must:

(a) pay the undisputed amount per clause 7.4;
(b) notify Online Therapies Service of the disputed amount and reason within 7 days. The disputed amount may be withheld until the dispute is settled.

7.6 For overdue payments, the Customer will, upon written demand, pay Online Therapies Service interest on the outstanding amount:

(a) calculated at the Specified Rate;
(b) accruing daily from the due date to payment date and capitalized monthly.

7.7 All payments must be made without deductions or withholding, unless legally required.

Online Therapies Service – Terms of Service

8. Confidentiality

8.1 Each Party agrees not to use or disclose, and will ensure that its Personnel do not use or disclose, any confidential information of the other Party during or after the term of this Contract, except as needed to fulfill its obligations under this Contract.

8.2 The confidentiality obligations in clause 8.1 do not apply to information that:

(a) is disclosed as part of the exercise or transfer of rights or obligations under this Contract;
(b) is public knowledge, except through a breach of this clause or wrongful act by the other Party or its Personnel;
(c) is obtained from a third party not directly or indirectly associated with either Party or its Personnel;
(d) is legally required to be disclosed by law or by a regulatory Authority;
(e) is disclosed with prior written consent of the other Party.

8.3 The confidentiality obligations in this clause 8 continue beyond the termination of this Contract.

9. Intellectual Property

9.1 All intellectual property in any materials pre-existing or related to the Services remains the property of Online Therapies Service, and no license is granted to the Customer unless expressly needed for Contract obligations.

9.2 Intellectual property created by or for Online Therapies Service in providing the Services will remain the property of Online Therapies Service.

9.3 The Customer must keep confidential and not disclose or use any intellectual property described above without prior written consent from Online Therapies Service.

10. Consequential Loss, Liability, and Indemnity

10.1 Neither Party is liable to the other for indirect or consequential loss in relation to this Agreement. The Parties’ total liability to each other is limited to fulfilling the obligations in this Agreement, including the re-performance of Services as needed.

10.2 Online Therapies Service is not liable for injury, damage, or loss experienced by the Customer or the Customer’s employees, agents, or subcontractors in relation to Service performance. The Customer agrees to indemnify Online Therapies Service and its officers, agents, and contractors against any related claims or liabilities, including:

(a) those arising from performance or non-performance of this Agreement;
(b) any actions of the Customer, its employees, or subcontractors in Service areas;
(c) negligence or breach by the Customer or their agents.

10.3 Subject to clauses 11.1 and 11.2, Online Therapies Service’s total liability to the Customer is limited to $10,000 AUD (excluding GST) for any cause of action related to this Contract or Service provision.

11. Certificates

11.1 Online Therapies Service may issue certificates to the Customer specifying amounts due or other matters under this Contract, which are deemed conclusive unless proven incorrect.

12. Severability

12.1 Any invalid or unenforceable provision in this Contract will only be ineffective to the extent of the invalidity and will not affect the remaining provisions of the Contract.

13. Survival

13.1 Any confidentiality or indemnity obligations survive the termination or expiry of this Contract, as do any other terms intended by nature to survive.

14. Definitions and Interpretation

14.1 In this Contract, the following definitions apply:

Clients: Individuals referred by the Customer to receive Services.
Consequential Loss: Any indirect loss, such as lost profits, business interruption, or third-party claims.
Contract: The agreement between Online Therapies Service and the Customer based on these Terms & Conditions.
Customer: The client requesting Services from Online Therapies Service.
Events: Scheduled appointments between Clients and Service Providers.
Fees: Payments owed by the Customer, as outlined in the Schedule of Rates.
GST: Australian Goods and Services Tax.
Liability: Any obligation for loss or damage.
Loss: Any kind of damage, cost, or expense, including legal costs.
Online Therapies Service: Online Therapies Service Pty Ltd, the intellectual property owner for Services provided.
Order: The Customer’s offer to purchase Services.
Particulars: Any specifications related to Services in the Purchase Order.
Personnel: Directors, officers, employees, agents, affiliates, contractors, and subcontractors of either Party.
Purchase Order: The Customer’s request for Services.
Schedule of Rates: The agreed pricing schedule or, if unspecified, the standard rates listed by Online Therapies Service.
Services: Telehealth psychology services provided by Service Providers through video conferencing, phone, or the website.
Service Providers: Registered Psychologists providing Services to Clients.
Specified Rate: An interest rate 4% above the Cash Rate Target set by the Reserve Bank of Australia unless otherwise specified.

Terms and Conditions means:

these Terms and Conditions

(a) the Online Therapies Service Pty Ltd Terms of Service are available at www.onlinetherapies.com.au/privacy-policy-terms

(b) any terms, conditions, scope or commercial clarifications provided in the Particulars.

Third Party Consent means consent given to Third Parties by the client for the use of Third-Party Consent associated with the Services.

Online Therapies SMS/MMS Mobile Message Marketing Program Terms and Conditions

Online Therapies (hereinafter, “We,” “Us,” “Our”) offers a mobile messaging program (the “Program”) through AutopilotHQ, Inc. (“Autopilot”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting into or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions that may govern the relationship between you and Us in other contexts.

User Opt-In

The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online, offline, or application-based enrollment forms. Regardless of the opt-in method you used to join the Program, you agree that this Agreement applies to your participation. By participating, you agree to receive autodialed or manually dialed marketing mobile messages (as applicable) at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, this does not imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.

User Opt-Out

If you do not wish to continue participating in the Program, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us to opt out. You may receive a confirmation mobile message upon opting out. You agree that these options are the only reasonable methods of opting out. You also understand that any other method of opting out, including texting words other than those specified above or verbally requesting removal, is not a reasonable means of opting out.

Duty to Notify and Indemnify

If you intend to stop using the mobile telephone number associated with the Program, including canceling your service plan or transferring the number, you agree to complete the User Opt-Out process above before ending your use of the number. This duty is a material part of these terms. You further agree that, if you discontinue use of your number without notifying Us, you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us or any assisting party as a result of claims by individuals who are later assigned that number. This duty survives any termination of your participation in our Programs.

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN YOUR PROVIDED INFORMATION, INCLUDING CLAIMS UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, OR SIMILAR STATE AND FEDERAL LAWS.

Program Description

The Program allows users who opt in to receive messages concerning the marketing and sale of digital and physical products, services, and events.

Cost and Frequency

Message and data rates may apply. The Program involves recurring messages, and additional messages may be sent based on your interaction with Us.

Support Instructions

For support regarding the Program, text “HELP” to the number you received messages from or email us at info@onlinetherapies.com. Opt-outs must follow the procedures outlined above.

MMS Disclosure

If your mobile device does not support MMS, the Program will send SMS TMs (terminating messages).

Disclaimer of Warranty

The Program is provided “as-is” and may not be available at all times. We are not liable for any delays or failures in receiving messages. Delivery is subject to effective transmission from your wireless carrier and is beyond Our control. We and any assisting party, including wireless carriers, are not liable for delayed or undelivered messages.

Participant Requirements

You must have a wireless device capable of two-way messaging, a participating wireless carrier, and a text messaging subscription. Not all carriers provide the necessary service.

Age Restriction

Users under thirteen (13) years of age may not use or engage with the Program. Users between thirteen (13) and eighteen (18) must have parental or legal guardian permission to participate.

Prohibited Content

You agree not to send prohibited content, including:

Fraudulent, defamatory, or threatening material;
Objectionable content, including profanity, violence, and discrimination;
Malware or harmful code;
Unlawful promotions or content referencing protected health information.

Dispute Resolution – Arbitration Clause and Class Action Waiver

In the event of any dispute, claim, or controversy between you and Us or any third-party service provider, including Autopilot, arising out of or relating to this Agreement, such dispute will be resolved by arbitration in 160 Stirling Hwy, Nedlands WA 6009, Australia, before one arbitrator.

The parties agree to binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). Each party will bear its share of arbitration fees, and the arbitrator shall have the authority to award attorneys’ fees only as allowed by statute or contract. The arbitrator has no authority to award punitive damages, and all arbitration proceedings are individual. This arbitration provision survives termination of your participation in the Program.

Miscellaneous

You warrant that you have all necessary rights and authority to agree to these Terms and perform your obligations. Failure to exercise any right does not waive further rights hereunder. If any provision is found unenforceable, it will be limited or eliminated as necessary, so this Agreement remains in effect. Program updates are subject to this Agreement, and any changes will be communicated to you. By continuing in the Program after changes, you accept the modified Agreement.

For additional information email

info@onlinetherapies.com.au